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Exploring Service Science: 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings: 377 (Lecture Notes in Business Information Processing, 377)

by Henriqueta Nóvoa,Monica Dragoicea,Niklas Kühl

ISBN 13: 9783030387235

Format: Paperback (411 pages)
Publisher: Springer
Published: 07 Jan 2020

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Smart Service Management: Design Guidelines and Best Practices

by Maria Maleshkova,Niklas Kühl,Philipp Jussen

ISBN 13: 9783030581848

Format: Paperback (241 pages)
Publisher: Springer
Published: 27 Jan 2022

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